American at any time , your staff members are impolite and gave little if any explanation about why or what was happening
So roughly 12 noon on June 25, 2016, I attempted to examine in for flight #3325 with American Airlines Boarding from VA at 2:33pm. After i initially approached the counter the Supervisor ( stated on his tag) D. Halem (SP) mentioned that I'd personally initial have to examine in on the computer. I defined that I was military. Then he stated which i must place my on bags to the rollers (driving the counter). He continued to check me in, nonetheless, afterwards immediately after issuing me a ticket he stated all over again which i would have to appear behind the counter and location my baggage on the roller, due to the fact his back was negative.
To whom it might problem. I was very sad with the customer service that was provided by among the list of flight attendants. (Flt. no. 408 from DCA to PHX) Very Impolite and UNPROFESSIONAL) Certainly not as well mannered since the films that happen to be revealed ahead of the flight leaves. She ought to have still left her attitude in your house since I was not the only passenger on this flight that have her wrath. The flight attendants title is Cher. I used to be traveling in a very very large group on business and will definitely Assume 2 times about using your airlines. The guide flight attendant was very apologetic having said that This could not have occurred in the first place.
I are actually an AA buyer for more than twenty five many years. Your service has become disappointing to convey the least. It is in all regions of service from check in to , tavel to baggage handling.
The nine/15/fifteen, it is going to take a while to become neglected. Setting up with another delay inside our flight, which theoretically would depart Orlando 19: 40h, and immediately after hrs of hold off, yet again due to issues with the aircraft, the commander warned us that maybe the aircraft would not get off on account of doable structural difficulty With all the luggage doorway on the plane as well as the door was opened to any one who planned to go away the plane.
Times have altered and its very unfortunate. BTW – Our flight to Madrid was with Iberia plus the practical experience was the complete opposite! The aircraft was bright, cleanse and modern-day as well as the meals options had been appetizing along with the attendants were being aware about food stuff elements. Obviously it can be carried out right!
I’m exceptionally upset that the Airline has interjected its business inside a socio-political challenge concerning the new Bill signed into regulation by our Governor. What you've interpreted as “discrimination” in opposition web to the LGBT Neighborhood is simply a Invoice ensuring “equal rights” for all.
I'm composing to express my disappointment with my modern trip. I manufactured preparations by means of American Airlines in order that I could use my points and I had been proud of that. I got a fantastic price. Due to an unforeseen and unfortunate security breach at Albany Airport my flight to Norfolk was delayed two several hours. We rebooked to Newport Information in lieu of Norfolk to acquire there at a decent hour. Our luggage however went to Norfolk. We rented a car and picked our baggage.Over the return flight and checked our luggage and then obtained an email from YOU telling us of the delay and determined by the information YOU delivered we rebooked into a later on flight.
What great is crafting your displeasure to this so identified as “buyer service” if absolutely nothing is finished to handle the grievance.
After we last but not least gained an e mail reaction from American Airlines, the total response time was approximately 1 hour. Whilst we waited an hour, we did obtain a number of responses to our Original question:
The purple tape to obtain a reaction about a serious tousled trip from begin to complete is awful. I have already been looking to get a response from AA however the operate close to is what AA wants so you will throw in the towel..GUESS WHAT ? i dont surrender simply. so AA i await your reply.
I paid yet another $20 for your seat with much more area. You put me inside of a seat close to a very large guy who took about half of my seat.
The weather in Dallas from 11:00 am right up until nicely soon after five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not full of temperature as The trail over here was direct instead of altered except for slight turbulence which brought about altitude improvements to avoid. The temperature in DC was clear and no rain. Climate predicted for Charleston WV did take place forty five minutes after the originally scheduled landing time must have occurred. It is actually my belief that American Airlines might have and should have great post to read offered extra in the best way of logistical know-how in Dallas for gate availability and contingency designs when gates are blocked, additional support for delayed connecting flights to assist travellers and keep away from missed flights, plus much more humanity and knowing for passengers stranded at nighttime in a very large metropolis without any data, methods, and so on. We were not offered anything by Vanessa S. or the gate staff. I did Visit the ticket counter in DC and a Manager, Sandra did offer our first and only apology and information on hotel shuttles in the airport and a reduction voucher very good at several motels. By the way, our baggage which was checked was not available to us on Friday night and we were being presented a complimentary toiletry bag. Baggage personnel were being very courteous plus the highlight of our buyer practical experience. Since we could not get re-booked right until the next working day And that i couldn't get to Charleston WV as essential for business obligations, I rented a hotel place in DC and a rental car or truck and drove myself to Charleston WV from Washington DC. the subsequent early morning so that you can get there as desired. The results of my knowledge remaining me sensation very disappointed in The shopper service offered at American Airlines.
I had been on maintain with reservations a number of instances for very extended amounts of time. Just one AA reservations and a single agent informed me it could cost me an additional $189.00 to fly out following early morning then said that flights were being booked subsequent working day.